The below table of the Star Pubs & Bars certifications is what I acquired during my time working at The Old Ale & Coffee House. Star Pubs & Bars certifications are verified by the CPL Training Group.
Pubs & The Law [Star Pubs & Bars]
DATE CERTIFIED: 02/08/2017
Certified in:
- Employment Law
- The Licensing Act
- Gaming and Machines
- Weights & Measures
- Security
Age Verification
DATE CERTIFIED: 02/08/2017
Certified in:
- Age verification for alcohol sales – the legal requirements
- Age verification policy
- Putting the policy into practice
- Deciding who to ask for proof of age
- How to ask people for proof of age
- Dealing with conflict
- Refusing proxy sales of alcohol
- High-risk situations
- Consequences of failing to implement age verification for alcohol sales.
Control Of Substances Hazardous to Health (COSHH)
DATE CERTIFIED: 03/08/2017
Certified in:
- The legal framework for controlling substances hazardous to the health in the workplace
- Substances that are hazardous to health
- What is COSHH?
- COSHH risk assessments
- Control measures to prevent or limit exposure to hazardous substances
Award for Licensed Premises Staff – (ALPS)
DATE CERTIFIED: 23/07/2017
Certified in:
- The Licensing Objectives
- The definition of alcohol in the Licensing Act 2003
- How alcohol affects us
- Sensible drinking
- Authorizing staff to make alcohol sales
- Recognizing the signs of drunkenness
- Spotting problem groups
- Proof of age
- Best practice in managing conflict situations
- Test purchasing
Coffee Skills
DATE CERTIFIED: 02/08/2017
Certified in:
- Provide excellent customer service
- Organise and prepare work areas
- Selecting and grinding coffee
- Proper storage of coffee
- Steam and foam milk correctly
- Create various specialist coffees
- Clean, maintain and use an espresso machine
Award in Underage Sales Prevention – (AUASP)
DATE CERTIFIED: 03/08/2017
Certified in:
- Why the law restricts the sale of certain products
- Alcohol & authorizing alcohol sales
- The law relating to underage sales and serving intoxicating people
- The law relating to other age-restricted products
- Refusing service to persons intoxicated by alcohol
- Refusing service of alcohol to underage persons
- Refusing service of other age-restricted products
- Standing your ground and seeking support
- Record keeping
Customer Service
DATE CERTIFIED: 03/08/2017
Certified in:
- Who are our customers?
- Customer’s needs
- Customer service process
- Personal and premises standards
- The value of customers
- The service journey
- Dealing with complaints
- Going the extra mile
Drugs Awareness
DATE CERTIFIED: 02/08/2017
Certified in:
- How illegal drugs are classified
- How illegal drugs are used
- How to prevent or control illegal drug use on licensed premises
- How to prevent or control illegal drug supply on licensed premises
- How to deal with drug-related medical emergencies on licensed premises
Social Media
DATE CERTIFIED: 22/01/2018
Certified in:
- What is social media
- How social media can help your business
- How customers want to engage with your business on social media
- Social media networks and the on-trade
- Social media usage
- Your 12 step social media success plan
Manual Handling
DATE CERTIFIED: 04/08/2017
Certified in:
- The regulation of manual handling operations
- The factors that promote safe manual handling
- Planning and using safe manual handling techniques
- Hazards, risks, assessments and controls
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